Any authorized refund is subject to a 15% restocking fee, the original shipping charges, and return shipping charges. Returns will not be accepted past 30 days from order delivery. Returns that are authorized for in-store credit, will receive a credit that is non-expiring (minus shipping charges).
Costume(s) returns are only accepted if CG Novelties ships an incorrect Costume(s) or the User receives damaged/defective goods. All claims for Costume(s) MUST be made within 14 days from the time the User receives the goods. When authorized, User has 30 days from delivery to return costume(s). During the Halloween season, Costume(s) returns of any kind must be approved and received no later then October 21. Additionally, Glow Paint products cannot be returned once the packaging has been opened. All sales of Novelty Contact Lenses and Temporary Lip Tattoos are FINAL; these items are non-returnable due to hygienic reasons.
If User returns (pursuant to the terms herein) an item to which a discount or coupon was applied, User will only receive a refund in the amount of the discounted price.
DEFECTIVE MERCHANDISE: Defective CG Novelties products will be replaced and shipped only once the defective products have been inspected and AUTHORIZED by CG Novelties. CG Novelties, at its own discretion, will replace the defective products or issue a store credit or refund, only for the defective products. Store credit may be used for future purchases and will not expire. Popped, punctured, or lacerated balloons will not be replaced. Defective product claims must be made and returned within 30 calendar days of the customer’s date of receipt. Shipping charges for returns, including returns of defective products, are the customer’s responsibility.
PRODUCT SHORTAGES: Product shortage claims must be made within 5 business days of the customer’s date of receipt. Shortage claims that are validated by CG Novelties will be replaced. Replacements for shorted products will be shipped via UPS, FedEx, or USPS ground shipping, at CG Novelties’s discretion. Replacement products will not be shipped using air expedited shipping. Replacement orders will receive CG Novelties’s highest priority in regards to leaving the warehouse.
DAMAGED MERCHANDISE CLAIMS:
REFUSED or UNDELIVERABLE SHIPMENTS: