Terms & Conditions of funcentral.com

This agreement (referred to herein as “Agreement”) is made between CG NOVELTIES LLC (sometimes referred to interchangeably on this Website and herein as “CG Novelties”, “we”, or “us”), a Texas limited liability company, and the user of this Website. The aforementioned “user of this Website” refers to any individual or entity viewing, browsing, or purchasing from this Website, and shall also refer to any individual or entity viewing, browsing, or purchasing from this Website in his, her, or its capacity as an agent, representative, or principle on behalf of some other individual or entity (sometimes referred to herein as “User” or “you”). User accepts and enters into the terms of this Agreement by any instance of use of this Website; that is, the User accepts and enters into this Agreement by viewing or browsing any portion of this Website or by purchasing from this Website..

The terms and conditions set forth herein apply to this Website, including the Home page with domain name www.funcentral.com and any web pages or sub-pages associated or affiliated therewith with any sub-domain names stemming from www.funcentral.com (all pages collectively referred to herein as the “Website”), and the products for sale on the Website as advertised (referred to herein as “Products”).

Content of Website

All content on the Website is owned by CG Novelties. With regard to CG Novelties’s copyrights pertaining to this Website and its content, CG Novelties grants to User a revocable license, the scope of which is limited to viewing the content of the Website for whatever length of time that User is viewing the Website. User is not permitted or authorized to copy, re-publish, modify, or distribute any content on the Website. CG Novelties reserves the right to change the content on this Website, including these terms and conditions and the roster of Products.

This Website may contain typographical errors. User will hold harmless CG Novelties for any typos or any damages or injuries caused by said typos.

Product Terms

If you place an order for one or more Products from this Website and any of said Products is out-of-stock or otherwise unavailable, CG Novelties will, as a courtesy, attempt to contact User once, either via phone, with any phone number provided by User, or via e-mail, with any e-mail address provided by User, to notify User of the unavailability of such Product(s) and to allow User to change the order. If we are unable to speak directly with User via phone or if we do not receive a response to our e-mail, we will remove the out-of-stock products from your order and ship the remaining Products. CG Novelties is not responsible for any delays in shipment for Products that are out-of-stock at the time the order is placed. User may request changes that User would like to make to User’s order by calling CG Novelties at 1.888.909.4569 or by sending an e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it CG Novelties will make reasonable efforts to change the order in line with User’s request, but does not guarantee that said changes will be made.

Many Products on the Website are available in various colors (e.g. necklaces, bracelets, glow sticks, etc.). If User places an order for an assortment of colors for a certain product, CG Novelties may, at its sole discretion, ship said assortment either: 1) in the form of multiple packages (that is, User may receive single packets of colors for said product, which User can mix to make an assortment), or 2) within one package containing multiple / assorted colors for said product.

CG Novelties retains the exclusive right to refuse or cancel any orders for any reason it deems. In the event that CG Novelties has elected to refuse or cancel an order, CG Novelties will notify User of its election, and if User has already been charged for the purchase, CG Novelties will immediately issue a credit to User in the amount of the charge.

Limitation of Liability

The sole intended use for each of the Products is the viewing of the luminescent qualities of the Products for entertainment purposes. The intended use applies to the Products in the form that they are sent by CG Novelties. The Products should not be altered by User in any way, except as provided for in the directions provided with the Products.

Some Products, namely the glow products that illuminate when chemically activated, contain liquid chemicals that can be hazardous to children under the age of three (3) years old. These chemicals should not be ingested, sniffed, swallowed, or applied to the body in any way, whether topically to the skin or through an orifice. Allergic reactions to these liquid chemicals or to the Glow Paints can occur. Also, all Products contain plastic and glass components, which can puncture, scratch or wound the users if handled outside the scope of the intended use.

Do not expose Products to high temperatures, and do not apply unreasonably high pressure to the Products. All Products should be handled with care, and all packaging should be opened with caution.

By purchasing body paint products, you acknowledge and agree that the paint will only be used on persons ages 8 and up. Use all body paint products under adult supervision. Do not apply on broken or sensitive skin areas. A patch test is recommended: apply to inner elbow; if an allergic reaction occurs within 1 hour, do not use. Not for use in hair, around eyes, or around mouth. To remove, scrub skin with warm water and soap. Caution: paint dries on skin several minutes after application. During removal, some body hair may be removed.

By purchasing any novelty or theatrical contact lenses, you acknowledge and agree that you are at least 18 years of age. If you are under 18 years of age, the purchase of any novelty or theatrical contact lenses must be made by your parent or legal guardian. The use of any novelty or theatrical contact lenses under the age of 18 years is not recommended. You confirm that you do not wish to have a medical evaluation or test before purchasing the contact lenses. You understand that the FDA has determined that your best interest would be served if you had a medical evaluation by a licensed physician or eye care specialist before purchasing any contact lenses. You acknowledge and agree that the contact lenses are not intended for daily use and are for novelty and/or theatrical use only. CG Novelties cannot guarante that the contact lenses are suitable for your eyes. A small percentage of people have extremely dry and/or sensitive eyes, and are less suitable to wear contact lenses. It is your sole responsibility to check with an optometrist or licensed practicioner to verify whether or not your eyes are suitable for contact lenses. Neglecting to check if your eyes are suitable for contact lenses and/or to properly care for your contact lenses may result in unwanted side effects that CG Novelties will not be held responsible for. By purchasing any novelty or theatrical contact lenses, you hereby certify, acknowledge, and agree that you have a valid prescription for the contact lenses that you purchase. You further certify that you will renew your prescription in accordance with your eye care provider's instructions. Neither CG Novelties, its employees, agents, or representatives shall be held liable for any claim, loss, damage, or personal injury caused by the use of misuse of these contact lenses, whether to you or a third party. Novelty contact lenses are made in the UK. Some exclusions may apply. Source or manufacturer origin of contact lenses may change at the sole discretion of management.

Contact lenses can be returned within 30 days of order date, as long as contacts are unopened, unused, and in saleable condition. For hygenic reasons, we cannot issue exchanges or refunds for lenses that have been removed from their original packaging. We are not responsible for damage to lenses that occurs after they have been worn or opened. Please check your contact lenses through the clear vials before opening and should you have any doubts to their condition then please return to the address below, for a refund or exchange.

CG Novelties shall not be liable to User, or to anyone who may claim any right due to its relationship with User, for any damages, whether injuries to User’s person or property or otherwise, caused by the Products. Moreover, CG Novelties shall not be liable to User, or to anyone who may claim any right due to its relationship with User, for any acts or omissions on the part of CG Novelties or the agents or employees of CG Novelties. CG Novelties expressly disclaims all implied warranties to User, and further disclaims any implied warranties of merchantability, implied warranties of fitness for a particular purpose, and implied warranties of good and workmanlike performance. User will hold CG Novelties free and harmless from any obligations, costs, claims, judgments, attorney's fees, or attachments arising from or growing out of the services rendered or Products sold to User, except when they arise from the willful misconduct of CG Novelties, and CG Novelties is adjudged to be guilty of willful misconduct by a court of competent jurisdiction.

CG Novelties, ITS RESPECTIVE PARENTS, AFFILIATED COMPANIES, DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, LICENSEES OR AGENTS SHALL NOT BE HELD LIABLE TO USER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING IN ANY MANNER FROM THE TRANSACTION CONTEMPLATED BY THIS AGREEMENT, WHETHER UNDER CONTRACT, TORT, OR OTHER CAUSE OF ACTION, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Payment

CG Novelties accepts Master Card, Visa, Discover, and American Express for payments made by credit card, and payments via checks drawn on U.S. banks. User will hold harmless CG Novelties for any damages or injury caused by delays in order processing or delivery due to declined credit cards, delays in check clearance, or delays in purchase order (PO) faxes. CG Novelties will only begin to process an order after the payment clears for that order.

We can ship orders COD (additional charges may apply), and we may accept credit terms or Net 30 credit accounts at our sole discretion. CG Novelties will only begin to process a purchase order after the written purchase order is received (via fax, e-mail, or mail) and approved by a CG Novelties manager. In the event payment is not received within thirty (30) days of a purchase order shipment, CG Novelties shall charge interest on the outstanding balance at the annual rate of eighteen percent (18%) annually or the maximum rate allowed by law, whichever is greater. CG Novelties is entitled to commence collection proceedings against the User pertaining to any outstanding payment amount after thirty days of nonpayment.

Texas residents will be charged Sales Tax in the amount of 8.25%. Pricing offered in quotes are only valid for 30 days from date on the quote. All prices are subject to change. If any price discrepancies, CG Novelties's website (funcentral.com) is to be considered the most up-to-date and accurate pricing.

In the event that your credit card is declined, we will send you an email with a link to update your credit card information. If you have selected any form of express shipping, your order will be cancelled if you do not update your credit card information within 1 day of receiving the email. If you have selected ground shipping, we will keep attempting to charge your card, once a day for 5 days. If all 5 attempts fail, your order will be cancelled. In the event that you opt to return any products on the order, CG Novelties will not be responsible for the return shipping charges and a 25% restocking fee will be deducted from your refund.

Optional Insurance

CG Novelties offers an optional warranty that is available for purchase (at an additional cost) with the purchase of any Products. Said warranty only provides User with an option to replace any Products that were damaged while in transit to User.

Said warranty expires twelve (12) hours after the Products have been delivered to User. As such, if any ordered Products have been damaged during transit, User must notify CG Novelties of the damage by phone within twelve (12) hours of the Products’ delivery to User. Only the damaged Products will be replaced. The replacement Products will be shipped via FedEx or UPS standard ground. Rush or express shipping costs are not covered by said warranty. Additionally, said warranty does not cover or apply to any Products that may be lost or misplaced during transit.

REFUND POLICY:

Products on the CG Novelties website may not always accurately portray product(s) color, style, material, packaging, or size. User must notify CG Novelties when requesting to return merchandise, and receive an RMA before returning goods. This will allow CG Novelties to efficiently locate the original order, and effectively process the returned merchandise upon arrival.

Any authorized refund is subject to a 15% restocking fee, the original shipping charges, and return shipping charges. Returns will not be accepted past 30 days from order delivery. Returns that are authorized for in-store credit, will receive a credit that is non-expiring (minus shipping charges).

• Returns Procedure
  • Please contact customer support at 1.888.909.4569 to initiate the return process.
  • Once User’s return is authorized User will receive an RMA (Return Merchandise Authorization) via email or fax.
    • CG Novelties customer support will create the RMA number.
  • The RMA number must be written on the package being returned, preferably near the shipment label. User must then drop the package at a nearby shipper (UPS, FedEx, USPS) facility.
    • Customer support can help identify location or schedule merchandise pick-up as requested by User.
  • Upon arrival, CG Novelties will process the return within 14 business days.
    • The authorized refund or store credit will be processed within these 14 business days, minus the agreed upon restocking fees.
  • If User wishes to exchange merchandise the same steps for return must be followed.
    • The new shipment for exchanged merchandise will be shipped within 14 business days.
    • User will be responsible for shipping charges.
• Returns Window
  • After successful delivery of merchandise, User has 30 days to receive return authorization and ship the order back to CG Novelties.
  • Returns will not be accepted past 30 days from delivery.
• Refund Method
  • Once a return has been approved and returned, User will:
    • Receive a refund on the credit / debit card used on original order;
    • OR receive a non-expiring store credit for future purchases;
    • OR receive an exchange / replacement shipment.
  • The refund method will be agreed upon between CG Novelties and User during return authorization.
  • All refunds / credits / exchanges will be processed within 14 business days of receiving merchandise back at CG Novelties.
• Restocking / Processing Fees
  • Any authorized refund is subject to a 15% restocking fee, the original shipping charges, and return shipping charges.
    • Since CG Novelties allows for authorized returns, the restocking fee helps to cover original packaging and labor costs.
  • Restocking fees will apply when User requests for a return because User is dissatisfied with merchandise, or no longer needs the merchandise.
  • Restocking fees may not apply if User receives damaged or defective products.
• Return Shipping Costs
  • The return shipping costs are determined when User files a claim for return.
    • Responsibility of shipping costs is dependent on reason for User’s return.

Costume(s) returns are only accepted if CG Novelties ships an incorrect Costume(s) or the User receives damaged/defective goods. All claims for Costume(s) MUST be made within 14 days from the time the User receives the goods. When authorized, User has 30 days from delivery to return costume(s). During the Halloween season, Costume(s) returns of any kind must be approved and received no later then October 21. Additionally, Glow Paint products cannot be returned once the packaging has been opened. All sales of Novelty Contact Lenses and Temporary Lip Tattoos are FINAL; these items are non-returnable due to hygienic reasons.

If User returns (pursuant to the terms herein) an item to which a discount or coupon was applied, User will only receive a refund in the amount of the discounted price.

DEFECTIVE MERCHANDISE: Defective CG Novelties products will be replaced and shipped only once the defective products have been inspected and AUTHORIZED by CG Novelties. CG Novelties, at its own discretion, will replace the defective products or issue a store credit or refund, only for the defective products. Store credit may be used for future purchases and will not expire. Popped, punctured, or lacerated balloons will not be replaced. Defective product claims must be made and returned within 30 calendar days of the customer’s date of receipt. Shipping charges for returns, including returns of defective products, are the customer’s responsibility.

PRODUCT SHORTAGES: Product shortage claims must be made within 5 business days of the customer’s date of receipt. Shortage claims that are validated by CG Novelties will be replaced. Replacements for shorted products will be shipped via UPS, FedEx, or USPS ground shipping, at CG Novelties’s discretion. Replacement products will not be shipped using air expedited shipping. Replacement orders will receive CG Novelties’s highest priority in regards to leaving the warehouse.

LOST CARTONS:
UPS, FedEx, and USPS all require prompt notification of shipments not received within 14 calendar days after the date of shipment. Should the order not be received, Users must notify CG Novelties within 14 calendar days of order shipment. UPS, FedEx, and USPS will dimiss all lost shipment claims without the prompt notification of a non-delivery shipment.

DAMAGED MERCHANDISE CLAIMS:
Most damage to products is due to the improper handling of shipment companies. CG Novelties is not responsible for breakage, damage, or loss of products while the shipment is in transit. Damage claims must be reported within 5 calendar days of the order receipt. Customers must call CG Novelties within those 5 calendar days, and we will initiate a claim with the shipping company on User’s behalf. The original cartons received must be kept for inspection by the shipping company. Claims of damaged inflatables will not be approved due to the nature of the product.

REFUSED or UNDELIVERABLE SHIPMENTS:
A 15% restocking fee, plus the original shipping charges and return shipping charges, will be administered for shipments that are refused or considered undeliverable by UPS, FedEx, or USPS. IMPRINTED GOODS: CG Novelties offers a large variety of custom imprinted product, including banners, invitations, glow products, and LED. All customization and proof approval must be finalized by the customer. It is the customer’s responsibility to affirm the details of all imprinted products, e.g., font color, spelling, grammar, and word order. CG Novelties does not accept responsibility for any faults or inaccuracies made by the customer. CG Novelties will not issue credit or refunds for returns of any custom or imprinted items.

Cancellations, Product Issues, Changes

All requests for cancellations and changes must be submitted to CG Novelties and acknowledged in writing. Cancellations may be subject to partial or full charges. Any and all claims for (customized) misprints, poor quality imprints/decals, defective products, shortages, or color problems must be made within 14 days from receipt of goods. On rare occasions if you receive customized merchandise that is below our high standards of quality, we may offer a credit for those items or a replacement of those items. The resolution will be determined by CG Novelties as deemed appropriate. For replacement or credit eligibility we will require those goods to be available for return at our sole discretion.

If you would like to request a change in the quantity ordered at no additional cost, it can be done prior to the artwork approval process (for customized goods. Once production begins, additional charges may apply to any changes requested. If quantity is changed, shipping charges and production times may increase.

Shipping

User must provide CG Novelties with a physical mailing address for delivery of Products as CG Novelties will not ship Products to P.O. Box addresses. After CG Novelties deposits the Products with FedEx or UPS, CG Novelties will send an automated e-mail confirmation to User, at an e-mail address provided by User, with a tracking number.

User will hold harmless CG Novelties for any damages or injury caused by delays in shipment due to incorrect or incomplete mailing addresses being provided by User. If User moves or desires to change the delivery location prior to the FedEx/UPS delivery, User is responsible for contacting FedEx/UPS directly to change the delivery address. If User does not timely contact FedEx/UPS, the shipment will be returned to CG Novelties, and User will have to pay additional shipping charges for re-shipment of the ordered Products. User may elect to purchase rushed or expedited shipping services for orders within the United States. Such rushed or expedited shipping services require additional charges.

Typical timelines are as follows:

• Orders with ground shipping will ship within 24 – 48 hours from the first business day following the day on which the order was placed.
• Rush production orders will ship in 12 or 24 hours after order is placed (based on User selection).
• If an order is placed prior to 2:00 PM central standard time or if rush production is selected, then the order will likely be processed within the same day as the day the order was placed.
• Orders that total more than $65.00 may have the option of free UPS/FedEx Ground shipping (exclusions will apply, i.e., Hawaii and Alaska); this is an online special ONLY.

User should note that when planning for product delivery on or around holidays, shipment delivery dates will likely be delayed, as FedEx/UPS locations may be closed to observe said holidays.

Though these are typical timelines, CG Novelties does not guarantee any delivery dates. All delivery dates provided by CG Novelties, whether within the U.S. or outside of the U.S., are estimates and in no event should User rely on these dates.

Promotions and Daily Deals

From time to time, CG Novelties will offer promotional deals and discounts as part of its marketing initiatives. Typically, the promotional deals and discounts are as follows:

• For orders that exceed $25.00 (excluding shipping, rush production charges and taxes) promotional items may be offered
• Orders exceeding $65.00 (excluding shipping, rush production charges and taxes) free Ground Shipment can be applied (excluding Hawaii and Alaska)
• Coupon discounts may be emailed or provided to customers
• **None of the above promotions can be applied if you are getting 24 or more tubes of glow necklaces; as you're receiving .14 cents, .17 cents or .20 cents necklaces; this is a promotion in itself

CG Novelties’s promotional deals and discounts are offered simply as a marketing initiative, and Users are not entitled to such deals and discounts. If offered, the promotional deals and discounts may be any of the offers indicated above or some other promotional deal or discount as CG Novelties deems. During the checkout process, User will be able to select the promotional deal or discount User prefers to apply; however, if a promotional deal or discount is not selected during the checkout process by User, such promotional deal or discount cannot be applied once the order has been submitted.

If promotional deals or discounts are offered, a User is permitted to utilize only one promotion per order per User. Typically, if more than one promotional deal or discount is offered, User will have the election as to which promotional deal or discount User prefers to have applied to User’s order.

If more than one promotional deal or discount has been applied to User’s order, CG Novelties will, as a courtesy, attempt to contact User once, either via phone with any phone number provided by User or via e-mail with any e-mail address provided by User, to notify User of the additional promotional deal(s) or discount(s) that have been applied and to allow User to choose the one User prefers. If we are unable to speak directly with User via phone or if we do not receive a response to our e-mail within six (6) hours of sending, the most beneficial offer, as CG Novelties deems in its sole discretion, will remain on the order and all other promotional deal(s) or discount(s) will be removed.

Regarding Users who utilize Google Checkout, a software application that allows Users to purchase Products from the Website, User understands that any promotions offered by Google replace the promotional deals or discounts offered by CG Novelties. For example, if Google offers a ten dollar ($10.00) coupon promotion, which is applied automatically to a Google customer's order once they exceed $100.00, then Users who utilize Google Checkout to purchase Products will not be able to apply any promotional deals or discounts offered by CG Novelties (such as free balloons or bracelets). User should call CG Novelties if User prefers to remove the $10.00 Google discount from User’s order and add a different promotional deal or discount offered by CG Novelties.

If an item that is part of a promotional deal or discount offered by CG Novelties is out-of-stock, CG Novelties will replace the out-of-stock promotional item with another promotional item. If any promotional item is missing from a User’s shipment, User must contact CG Novelties by phone within forty-eight (48) hours from the delivery of the User’s purchased Products if they would like to request that the missing promotional item be sent. CG Novelties will send the missing promotional item (if it appeared on original invoice) to the customer via FedEx/UPS ground shipment. Promotional items will not be sent via UPS/FedEx Express Saver, 2 day, or Overnight under any circumstances.

Customized/Imprinted Goods and Services

CG Novelties offers a variety of imprintable items including, but not limited to: banners, invitations, light-up products, glow sticks and party supplies. All customized Products have a proof approval process, in which the customer checks all details (such as but not limited to: spelling, placement of printing, logo and font colors and grammar). CG Novelties accepts No Responsibility for any mistakes made by the customer. Returns, credits and refunds will not be issued for custom / imprinted / custom-designed item(s).

CG Novelties also offers customized, wired displays per special customer request. As these displays and/or Products are especially developed for the customer, No Returns, Credits or Refunds will be issued. The customer has 24 hours to make claims for any defective, wired Products or shortages on Customized Displays. CG Novelties takes No Responsibility for electrical parts / Product shortages that may incur over time. There is No Guarantee on the life span of LED / electrical Products and Customized Displays; CG Novelties has no control on the condition in which these displays are maintained.

International Orders

For orders shipping outside the United States, including but not limited to Canada, additional costs, such as local duties and/or taxes may apply. These additional costs are not charged or collected by CG Novelties. User must seek consultation from User’s local customs office to determine the nature and amount of the additional costs.

Choice of Law and Jurisdiction

This Agreement shall be governed by the laws of the State of Texas without regard to choice of law and conflicts of law principles. Furthermore, User and CG Novelties acknowledge that any transactions envisioned by this Agreement bear a reasonable relation to the State of Texas and agree that the law of Texas will govern any transactions envisioned by this Agreement. Any disputes between User and CG Novelties concerning the subject matter covered by this Agreement shall be submitted for resolution to the courts of Dallas County, Texas. User, by accepting the goods purchased, consents to personal jurisdiction to the Federal District and State District Courts of the State of Texas.

Severability

In the event that any provision of this Agreement, or the application hereof to any individual or circumstance, is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable in any respect under present or future laws effective during the effective term of any such provision, such invalid, illegal, or unenforceable provision shall be fully severable; and this Agreement shall then be construed and enforced as if such invalid, illegal, or unenforceable provision had not been contained in this Agreement; and the remaining provisions of this Agreement shall remain in full force and effect and shall not be affected by the illegal, invalid, or unenforceable provision or by its severance from this Agreement. Furthermore, in lieu of each such illegal, invalid, or unenforceable provision, there shall be added automatically as part of this Agreement a provision as similar in terms to such illegal, invalid, or unenforceable provision as may be possible and be legal, valid, and enforceable.

Failure to Enforce Not Waiver by CG Novelties

Any failure or delay on the part of CG Novelties to exercise any remedy or right under this Agreement will not operate as a waiver. The failure of CG Novelties to require adherence to any of the terms, covenants, or provisions of this Agreement by User does not waive any of the rights of CG Novelties under this Agreement. No forbearance by CG Novelties to exercise any rights or privileges under this Agreement is intended as or should be construed as a waiver, but all rights and privileges of CG Novelties will continue in effect as if no forbearance had occurred. No covenant or condition of this Agreement may be waived by CG Novelties except by the written consent of CG Novelties. Any written waiver by CG Novelties of any term of this Agreement is effective only in the specific instance and for the specific purpose given.

Privacy Policy

CG Novelties requires Users who register to use any of CG Novelties’s online applications or who purchase Products from the Website (the "Services") to give CG Novelties the User’s contact information. Depending on the Services chosen, CG Novelties prompts User to input certain contact information and account information, such as name, company name, address, phone number, email address, password, certain financial and billing information (such as billing name, address and credit card number) and the number of users in the organization who will be using the Services. In limited instances, CG Novelties may prompt User for additional personal information, such as title, department name, fax number or additional company information; however, this additional information is not mandatory for utilizing the CG Novelties Services, and User can opt out of providing such additional information by simply not entering it when prompted.

CG Novelties does not distribute or share User’s e-mail addresses, except as indicated herein, or as may be otherwise required by law.

CG Novelties uses User’s personal information that is collected for the purpose of setting up the Services for individuals and their organizations. CG Novelties may also use the information to contact Users to discuss their interest in CG Novelties, to discuss the CG Novelties Services and ways CG Novelties can improve upon these Services, and to send marketing announcements concerning promotions and events for CG Novelties or companies with which CG Novelties has any sort of strategic or marketing alliance. CG Novelties may also e-mail newsletters and updates about the Services or the company. You can opt out of receiving these communications by contacting us and requesting that you no longer receive these communications.

Any billing information that is collected through the Website is used solely to bill User. CG Novelties does not use this billing information for marketing or promotional purposes, except as otherwise stated herein.

CG Novelties uses a third-party intermediary to manage credit card processing. This intermediary is merely a link in the distribution chain for collecting and processing the credit card information; however, said third-party intermediary is not permitted or authorized by CG Novelties to otherwise store, retain, or use the information provided.

Concerning usernames and passwords for those Users who register for a CG Novelties online application, CG Novelties will view or access individual records only with User’s permission (for example, to resolve a problem or support issue). Users are responsible for maintaining the confidentiality of their user information, such as registration username and passwords.

CG Novelties may also collect certain non-identifiable or non-personal information from Users. This information is logged to help diagnose technical problems, to administer the Website and Services, and to assist in the improvement of the quality of CG Novelties’s Website and Services. We may also track and analyze non-identifiable and aggregate usage and volume statistical information from Users and provide such information to third parties.

Back Order Policy

If any Products are not in stock and User orders any such Products, User may request that CG Novelties place User’s ordered Products on back-order until CG Novelties receives a new shipment. Arrival of new shipments for Products typically ranges from thirty (30) to ninety (90) days, but may arrive earlier than thirty days or take longer than ninety. User shall hold CG Novelties harmless for any delays in shipment concerning back-ordered Products. Any prospective delivery dates provided by CG Novelties are merely estimates. If User would like an update as to the status of the delivery or the order processing with regard to the back-ordered Products, or if User would like to update or cancel User’s order for back-ordered Products, User may call CG Novelties to seek such update or make such update or cancellation.

CG Novelties representatives will, as a courtesy, attempt to contact, either via phone with any phone number provided by User or via e-mail with any e-mail address provided by User, any User with Products on back-order once within ten (10) days of the new shipment’s arrival to notify User of said arrival of the Products. If we are unable to speak directly with User via phone or if we do not receive a response to our e-mail within six (6) hours of sending, we will charge User’s credit card, process the order and ship the back-ordered Products. Any User with Products on back-order should contact CG Novelties if said User would like to remove the order from the back-order log.

User shall hold CG Novelties harmless for any damages or injury caused by declined credit card charges with regard to back-ordered Products. If User’s credit card is declined, User will be contacted, and User shall remain responsible payment and must provide CG Novelties with an alternative form of payment.